Delivery to the UK and worldwide, with your grains guaranteed to arrive alive
At a glance
Natural Probio delivers its water kefir grains to the UK and around the world from the official shop, natural-probio.com. Orders are dispatched within 24 to 48 working hours with tracking, and the delivery time and charges for your UK address are shown at checkout before you pay. The grains travel alive in their liquid, in a sealed pouch and protective packaging, and their arrival is guaranteed: if they do not get going, we replace them at no cost or refund you.
- Dispatch
- 24 to 48 working hours
- UK delivery
- Time and charges at checkout
- Tracking
- Included
- Guarantee
- Lifetime, on activity
The question we hear more than any other before an order is a simple one: "Will they survive the post?" It is a fair thing to ask about something alive. This page explains how your grains travel, what the timings look like for the UK and elsewhere, and exactly what we do if anything goes wrong along the way.
Where we deliver, and how long it takes
| Destination | Delivery time after dispatch | Good to know |
|---|---|---|
| United Kingdom | Shown at checkout | Charges and estimated date for your address appear before payment |
| European Union | 4 to 8 working days | Handy if you are sending a gift to someone abroad |
| Rest of the world | Shown at checkout | Charges and timing for each country appear before payment |
Every order is dispatched within 24 to 48 working hours. The countries we serve, the charges and the estimated delivery date for your address are all displayed on the shop before you pay, so there is no guesswork. Planning a delivery for a particular date, or sending to a remote address? Email us beforehand and we will confirm the timing within one working day.
Alive on arrival, whatever the journey
Resilient cultures
From time-honoured methods, our grains are robust and cope very well with several days in transit, summer included.
Travelling in their liquid
They make the journey alive, in their own liquid, inside a sealed pouch.
Packaging made for the post
Each pouch goes out in protective packaging, suited to short hops and long journeys alike.
Arrival guaranteed
If your grains do not get going, we replace them at no cost or refund you. The carrier's timing makes no difference to that promise.
A pouch that arrives a little puffed up is a good sign: the live cultures carry on working during the journey. And if your grains seem slow in the first jars, that is quite normal after travelling. They find their rhythm within two or three jars, as the guide in your parcel explains.
Our guarantee, in plain English
- Lifetime guarantee on your grains' activityIf your grains, used and kept in normal conditions, stay inactive, we replace them at no cost.
- Live cultures guaranteed on arrivalSomething not right when you open the parcel? A photo and a few words by email are enough.
- Damaged or incomplete parcelWe send whatever is missing or damaged straight away, with nothing for you to return.
- Parcel held up in transitWe open an enquiry with the carrier and send you a new parcel.
- Satisfaction or your money backA faulty or non-conforming product is replaced or refunded at our expense.
Tracking, payment and customer service
- Parcel tracking. As soon as your order leaves, you receive an email with your tracking number. You will also find it in your customer account and on the shop's order tracking page.
- Secure payment. Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, over an encrypted connection. Your card details never pass through our own servers.
- Customer service. In English, German, Italian or Spanish, by email at hello@natural-probio.com. A personal reply within one working day, usually the same day.
- All your other questions, from invoices to cancelling an order, are answered in our FAQ.
When it arrives: three things to do
- Open the parcel
Check everything is there. A slightly puffed-up pouch is perfectly normal.
- Start your first jar
Ideally the same day, following the leaflet. If not, keep the pouch in the fridge for a few days.
- Email us if in doubt
A photo and a line or two: we will help, and the guarantee applies if needed.
Delivery questions
Can the grains cope with a long journey?
Yes. They are robust cultures, protected in their liquid and a sealed pouch, and they handle several days in transit very well. Their arrival is guaranteed: if they do not get going, we replace them at no cost or refund you.
What about a heatwave or a cold snap?
Our grains travel all year round. Open the parcel when it arrives and start your first jar promptly. If the first jars are slow, give them two or three goes; if they still do not get going, the guarantee applies.
My parcel is late. What should I do?
Check the tracking first, then email hello@natural-probio.com. If the parcel is stuck, we open an enquiry with the carrier and send you a new one.
Tracking says delivered, but nothing has arrived.
Carriers sometimes record a delivery slightly before it actually happens, and the parcel can follow a day or so later. Still nothing after two or three days? Email us and we will open an enquiry and, if necessary, send your order again.
Can I change my address or cancel my order?
Yes, as long as the parcel has not left. Get in touch as soon as possible after ordering; if it is already on its way, we will work out a solution with you.
Order with peace of mind, wherever you are
Live water kefir grains sent with the leaflet, the guide and the recipes, and covered by our guarantee.
- Dispatched within 24 to 48 h, tracked
- UK and worldwide delivery
- Lifetime guarantee on activity
- Money-back guarantee
Grains from time-honoured methods, unique and resilientDispatched within 24 to 48 hours, trackedLifetime guarantee on your grains' activityOver 20,000 customers worldwide
